Shipping policy
Shipping Policy
Where We Ship
We currently ship to Canada and the United States. We hope to expand to additional countries in the future — please check back!
Processing Time
All of our products are made to order, meaning each piece is created specifically for you. Please allow 3–5 business days for your order to be processed and prepared before it is shipped. During busy periods, processing time may be slightly longer — we appreciate your patience.
Where Orders Ship From
All orders are fulfilled and shipped from Montreal, Canada by our trusted production partner.
Shipping Options & Delivery Times — Canada
| Option | Transit Time | Tracking |
|---|---|---|
| Expedited Parcel | 1–7 business days | Yes |
| Xpresspost | 1–3 business days (guaranteed) | Yes |
| Priority Parcel | 1–2 business days (guaranteed) | Yes |
Shipping Options & Delivery Times — United States
| Option | Transit Time | Tracking |
|---|---|---|
| Tracked Packet | 1–10 business days | Yes |
| Expedited Parcel | 1–7 business days | Yes |
| Xpresspost USA | 1–6 business days (guaranteed) | Yes |
Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and selected shipping option. You will be able to choose your preferred shipping speed at checkout.
Customs & Duties — USA
Under the CUSMA/USMCA trade agreement, US customers will not be charged additional customs, duties, or tax fees upon delivery.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.
Questions?
If you have any questions about your shipment, please contact us at hello@kathleenswearableart.com and we'll be happy to help.