Refund policy

Refund & Return Policy

Returns

We want you to feel confident when ordering from Kathleen's Wearable Art & Fashion. In keeping with our commitment to reducing waste and minimizing our environmental impact, we do not accept returns or exchanges for items that are not to your personal preference.

Our products are made to order, meaning each piece is created specifically for you. Because of this, returned items cannot be resold.

We provide detailed sizing information to help you choose the best fit before placing your order. We encourage you to review the size chart and product details carefully before purchasing. If you have any questions about sizing or a product before ordering, please don't hesitate to reach out — we're happy to help.

Defective or Incorrect Items

If your item arrives with a manufacturing defect, is damaged, or you receive an incorrect item, please email us at hello@kathleenswearableart.com as soon as possible.

Please use "Report Defect Request – [Order Number]" as the subject line and include:

• Your order number
• A description of the problem
• Clear photographs showing the defect, damage, or incorrect item

We will review your request within 2–3 business days and contact you with next steps. If a manufacturing defect or incorrect item is confirmed, we will arrange a replacement at no additional cost. If a replacement is not possible, we will work with you on an appropriate resolution, which may include store credit.